Browse Our FAQ below or reach out & we will take care of you.
We are here to help
How can I update my order?
Due to our quick processing time, we are unable to modify your order. If you made a mistake while ordering, please email us immediately at firstname.lastname@example.org with your order number. We’ll do our best to process your request.
How can I check the status of my order?
When your order ships we’ll send you a tracking number so you can keep an eye out for delivery.
Can I make changes or cancel my order?
What if I forgot to use my discount code at checkout?
Email us at email@example.com
Payment and Shipping
What forms of payment do you accept?
We accept all major credit and debit cards. Paypal and Amazon checkout.
When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed.
What can I do if my payment is declined?
Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.
Where do you ship to?
Currently within the United States and Canada.
When will my order ship?
Orders are generally shipped within 1-2 business after received. As soon as the order ships you’ll receive a shipment notification email with a tracking number.
Please note all orders placed on Saturday or Sunday will ship the next business day.
How can I edit my shipping address?
If your order is shipping to an incorrect address, please email firstname.lastname@example.org as soon as possible.
Due to our fast turnaround time, incorrect address information needs to be submitted within 10 minutes of placing the order.
What if my order is marked delivered but is nowhere to be found?
If your order has been marked as DELIVERED by USPS or another carrier and is nowhere to be found, please email email@example.com as soon as possible.
After a package has been marked as DELIVERED and if package can not be located, we require a 36 hour wait time to ensure USPS/other carrier will not make another attempt for delivery.
RETURNS AND EXCHANGES
What is your return policy?
If for any reason, within 30 days from purchase, you are not completely satisfied with your order we will refund the purchase price.
Please contact us at firstname.lastname@example.org. Please include your order number.
How long does it take to process a return?
Once a return is approved, we will email you a return label to send the unopened product back to our warehouse. Once the product is received, a refund will be issued. Credit card refunds usually take 5-10 business days to appear on your statement.
What should I do if I receive the wrong product?
When can I expect my refund?
Credit card refunds usually take 5-10 business days to appear on your statement.